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Will we be able to track our orders online?

Yes, once you have an account with Ace Delivery, you will not only be able to track your orders online, but you will be prompted with e-mails providing shipment status updates and links to track your orders.
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How many people deliver our product?

For small shipments (weighing less than 200 lbs.), your product may be delivered by one person; if it’s more than 200 lbs., your shipment will be delivered by a minimum of two people and, based on the commodity, up to four people.
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What products do you deliver?

Ace Delivery is Southern California's most innovative and customer-focused specialty delivery company for large consumer durables, such as furniture, fitness equipment, electronics, home improvement products or anything else that’s large, requires specialized handling, and isn’t perishable or hazardous.
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Do you deliver everywhere in the U.S.?

No, Ace Delivery only delivers within Southern California.
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Do you provide complex assembly?

Yes, we provide assembly of items ranging from furniture to fitness equipment to saunas. We normally limit the time on-site at the customer’s residence to 30 minutes, but we have many service offerings that allow assembly for longer periods of time.
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Do you provide curbside delivery?

Only under very rare circumstances do we provide curbside delivery. Our market research has shown that delivering a large consumer durable to the curbside frequently results in consumer dissatisfaction. Normally our services begin at the customer’s door, or threshold, and may continue into the home for unpacking, debris removal, and assembly services.
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Do you provide Express Services if we need to deliver something quickly?

Ace Delivery has three services, each with distinct transit times:

  • Our Standard service delivers throughout Southern California in approximately 10 days.
  • Our Direct Express Non-Guaranteed service delivers throughout Southern California in approximately seven days.
  • Our Direct Express Guaranteed service delivers throughout Southern California in approximately five days.

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Mission Statement

For over 30 years, Ace Delivery has been the #1 choice by home furnishing product retailers, manufacturers, and e-commerce companies for shipping in Southern California. Our mission is simple:  To provide superior service and the highest quality customer experience.

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